If you feel you have been unfairly treated; or you are not satisfied with our decision on your complaint; it is open to you to contact the Office of the Ombudsman. By law the Office of the Ombudsman can examine complaints about everyday administrative activities as well as delays or inaction in dealings with us. The Office of the Ombudsman provides an impartial; independent and free complaints handling service.

Contact details are as follows:
Office of the Ombudsman
18 Lower Leeson St
Dublin 2

Tel: 353 1 6395674

E-mail: ombudsman@ombudsman.gov.ie
Website: www.ombudsman.gov.ie